Your work changes lives. 

Why work here?

When you join Crossroad Health Center, you join a team of health care professionals dedicated to treating the whole patient – body, mind and spirit.
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Crossroad, a federally qualified health center, offers accessible, affordable high-quality primary care through our five centers across Greater Cincinnati and Harrison. Together, we create medical homes that provide urgently needed primary health care to thousands of underserved children and adults. 

Current Open Positions

administrative assistant 

Administrative Assistant
Reports to Chief Operating Officer

Responsibilities:

• Organize and schedule meetings and appointments; maintain master meeting schedule
• Produce and distribute correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Provide general support to visitors
• Process incoming mail; sort and deliver accordingly
• Order and maintain office supplies as needed for all locations; review and approve medical supply orders for all sites
• Manage policy update process and ensure timely review and completion

• Maintain confidentiality of all employee information
• Perform other duties as assigned

Qualifications:

• Consistently employs sound judgment
• Excellent written and verbal communication skills
• Possesses a high level of personal accountability, ownership and a rigorous work ethic
• Ability to work independently with little to no supervision
• Strong time management and organization skills

Clinical rn - FLOAT

Clinical RN - Float (Over-the-Rhine, Western Hills and Harrison)
Reports to Clinical Operations Director

Summary: The clinical nurse provides a primary point of contact between patients and Crossroad Health Center. 

Clinical Duties:

• Provide office visits to patients for specific issues, including vital sign checks, lab only visits, and medication review
• Provide individual patient education on topics such as diabetes, insulin management, and obesity
• Manage efficient daily clinic flow
• Resolve patient problems utilizing a team based approach
• Appropriately triage walk in patients
• Manage patient phone calls in an efficient, courteous, and appropriate manner
• Assist providers with efficient response to refill inquiries from patients and pharmacies

 
Other Duties:

• Communicate regularly with the Clinical Operations Director and Chief Operating Officer regarding clinic policies and procedures
• Assist the Clinical Operations Director with initial and ongoing staff education
• Assist the Clinical Operations Director with site specific hiring of new staff and provide candidate feedback
• Provide oversight and maintenance of the clinic emergency equipment and ensure adequate training of staff on the use of the equipment
• Provide oversight and assist with the process of medication ordering
• Complete other duties as assigned

 
Knowledge, Experience and Skills:

• Must maintain an unencumbered Ohio Registered Nurse License or LPN Certification
• Able and willing to assist with training of volunteers that may be needed
• Good organizational skills; able to coordinate multiple tasks well
• Good communication skills, verbal and written
• Willingness to live and promote Crossroad’s mission

walk-in/urgent care nurse practitioner

Walk-in/Urgent Care Nurse Practitioner

medical assistant

Responsibilities:

• Maintain the readiness of patient care areas prior to and during office hours
• Review day’s schedule and review/prepare records; obtain patient information needed for appointments that day
• Obtain growth measurements, vital signs, chief complaint and other patient data according to protocol and as indicated by presenting symptoms
• Complete procedures safely that are ordered by the provider that fall within training (including injections, EKG and venipunctures); Prepare for and assist physician with exam and treatment procedures as needed
• Prepare specimens/requisitions for lab transport; perform in-house labs according to protocols
• Review lab results, transcribe phone messages, call in prescriptions and contact patients with provider instructions
• Collaborate with patient care team, promptly communicating any information that is important for continuity of care
• Perform front desk duties as necessary: answering phones, scheduling patient appointments, printing medical records, filing, sending/receiving faxes, registering and check-out procedures
• Attend staff meetings and participate in evaluations of performance and job satisfaction
• Communicate feedback and concerns to supervisor in a timely and professional manner; maintain an open line of communication with providers, supervisors, and peers
• Promote efficient, organized and pleasant office operations in the health center, consistent with the mission of CHC to offer care in an atmosphere of dignity and respect
• Comply with HIPAA and safety procedures

Qualifications:

• Consistently employs sound judgment
• Excellent written and verbal communication skills
• Possesses a high level of personal accountability, ownership, and a rigorous work ethic
• Ability to work independently with little to no supervision
• Strong time management skills

• Graduate of Medial Assistant training program and certification (preferred)
• Adult and pediatric outpatient experience (preferred)
• Computer literate, EMR experience (preferred)​  

Physical Requirements:

• Bending, reaching overhead, standing 8 hours, lifting 10 pounds

patient representative

Patient Representative
Reports to Practice Manager

Summary: Greet patients as they arrive, schedule appointments by computer, answer the phone, take messages, take payments, and verify insurance as needed

Responsibilities

• Greet and direct patients, vendors, and visitors as they arrive in a friendly and professional manner
• Maintain confidentiality of all employee and patient information
• Schedule appointments for patients both in person and on the phone; Enter appointment data into scheduling system
• Register patients when they arrive for their appointment; Verify patient data is correct and up to date
• Collect and verify insurance information; Collect co-pays and other patient payments when needed
• Scan documents received from other medical offices; Scan documents into system and enter into patient electronic chart where appropriate
• Promote efficient, organized and pleasant office operations in the health center, consistent with the mission of CHC to offer care in an atmosphere of dignity and respect
• Explain practice policies and procedures to patients including HIPAA guidelines; Uphold all practices for the Health Insurance Portability and Accountability Act (HIPAA)
• Serve as a representative of the health center to the community by communicating in a friendly, caring manner both on the phone and in person

 
Knowledge, Experience and Skills 

• Bilingual English/Spanish preferred
• Able to work independently, yet seek resources or assistance when needed
• Good organizational skills; able to coordinate multiple tasks well.
• Good communication skills, verbal and written.

 
Physical Limitations 

• Sitting for long periods, dexterity for computer typing

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