Your work changes lives.
Why work here?
When you join Crossroad Health Center, you join a team of health care professionals dedicated to treating the whole patient – body, mind and spirit.
Crossroad, a federally qualified health center, offers accessible, affordable high-quality primary care through our five centers across Greater Cincinnati and Harrison. Together, we create medical homes that provide urgently needed primary health care to thousands of underserved children and adults.
Crossroad, a federally qualified health center, offers accessible, affordable high-quality primary care through our five centers across Greater Cincinnati and Harrison. Together, we create medical homes that provide urgently needed primary health care to thousands of underserved children and adults.
Current Open Positions
administrative assistant/credentialing specialist
Administrative Assistant/Credentialing Specialist
Reports to Chief Operating Officer
Administrative Assistant Responsibilities
Reports to Chief Operating Officer
Administrative Assistant Responsibilities
- Organize and schedule meetings and appointments
- Produce and distribute correspondence memos, letters, faxes, and forms
- Assist in the preparation of regularly scheduled reports
- Provide general support to visitors
- Process incoming mail; sort and deliver accordingly
- Update and enter data into the HRIS system; maintain employee files as necessary
- Post job ads, organize and evaluate resumes and job applications for potential candidates; recommend candidates to manager for review
- Schedule job interviews and assist in interview process
- Assist with completion of background and reference checks
- Assist with file audits to ensure that all required employee documentation is collected, maintained, and retained per relevant state and federal guidelines
- Compile and maintain current and accurate data for all providers; keep on file and assure security
- Compile provider credentialing and re-credentialing applications; monitor applications and follow up as needed
- Maintain copies of current state licenses, DEA certifications, malpractice coverage and any other required credentialing documents for all providers
- Establish and maintain provider information in online credentialing database
- Track license and certification expirations for all providers to ensure timely renewals
- Enroll providers in all HMO/contract insurance plans, Medicaid, Medicare, NPI, etc.
- Submit credentialing application, peer reviews, and supporting documentation information to Medcheck for primary source credentialing outcome
- Process Standard Care Agreement for nurse practitioners and collaborating physicians
- Maintain confidentiality of all employee information
- Perform other duties as assigned
- Consistently employs sound judgment
- Excellent written and verbal communication skills
- Possesses a high level of personal accountability, ownership, and a rigorous work ethic
- Ability to work independently with little to no supervision
- Strong time management skills
Clinical rn - western hills
Clinical RN - Western Hills
Reports to Clinical Operations Director
Summary: The clinical nurse provides a primary point of contact between patients and Crossroad Health Center.
Clinical Duties:
Other Duties:
Knowledge, Experience and Skills:
Reports to Clinical Operations Director
Summary: The clinical nurse provides a primary point of contact between patients and Crossroad Health Center.
Clinical Duties:
- Provide office visits to patients for specific issues, including vital sign checks, lab only visits, and medication review
- Provide individual patient education on topics such as diabetes, insulin management, and obesity
- Manage efficient daily clinic flow
- Resolve patient problems utilizing a team based approach
- Appropriately triage walk in patients
- Manage patient phone calls in an efficient, courteous, and appropriate manner
- Assist providers with efficient response to refill inquiries from patients and pharmacies
Other Duties:
- Communicate regularly with the Clinical Operations Director and Chief Operating Officer regarding clinic policies and procedures
- Assist the Clinical Operations Director with initial and ongoing staff education
- Assist the Clinical Operations Director with site specific hiring of new staff and provide candidate feedback
- Provide oversight and maintenance of the clinic emergency equipment and ensure adequate training of staff on the use of the equipment
- Provide oversight and assist with the process of medication ordering
- Complete other duties as assigned
Knowledge, Experience and Skills:
- Must maintain an unencumbered Ohio Registered Nurse License or LPN Certification
- Able and willing to assist with training of volunteers that may be needed
- Good organizational skills; able to coordinate multiple tasks well
- Good communication skills, verbal and written
- Willingness to live and promote Crossroad’s mission
clinical rn - float
Clinical RN - Float (Over-the-Rhine, Western Hills and Harrison)
Reports to Clinical Operations Director
Summary: The clinical nurse provides a primary point of contact between patients and Crossroad Health Center.
Clinical Duties:
Other Duties:
Knowledge, Experience and Skills:
Reports to Clinical Operations Director
Summary: The clinical nurse provides a primary point of contact between patients and Crossroad Health Center.
Clinical Duties:
- Provide office visits to patients for specific issues, including vital sign checks, lab only visits, and medication review
- Provide individual patient education on topics such as diabetes, insulin management, and obesity
- Manage efficient daily clinic flow
- Resolve patient problems utilizing a team based approach
- Appropriately triage walk in patients
- Manage patient phone calls in an efficient, courteous, and appropriate manner
- Assist providers with efficient response to refill inquiries from patients and pharmacies
Other Duties:
- Communicate regularly with the Clinical Operations Director and Chief Operating Officer regarding clinic policies and procedures
- Assist the Clinical Operations Director with initial and ongoing staff education
- Assist the Clinical Operations Director with site specific hiring of new staff and provide candidate feedback
- Provide oversight and maintenance of the clinic emergency equipment and ensure adequate training of staff on the use of the equipment
- Provide oversight and assist with the process of medication ordering
- Complete other duties as assigned
Knowledge, Experience and Skills:
- Must maintain an unencumbered Ohio Registered Nurse License or LPN Certification
- Able and willing to assist with training of volunteers that may be needed
- Good organizational skills; able to coordinate multiple tasks well
- Good communication skills, verbal and written
- Willingness to live and promote Crossroad’s mission
RN Care manager
RN Care Manager
Reports to Chief Operations Officer
Summary: The primary duties of this position involve facilitation of continuity of care across the health care continuum. This role acts as a navigator and advocate for better health outcomes for patients served by the primary care physician. The Care Manager is responsible for managing high-risk patients with multiple comorbidities or at high risk for hospital admission or readmission. This will include developing and monitoring health promotion, disease management, care coordination and utilization management. The Care Manager will develop care plans in conjunction with the care team to implement interventions that assist moving the patient toward optimal health. The Care Manager will facilitate care transitions after a hospital admission to ensure the patient has a seamless experience and well-coordinated care.
Responsibilities
Care Management:
Clinical quality and performance:
Reports to Chief Operations Officer
Summary: The primary duties of this position involve facilitation of continuity of care across the health care continuum. This role acts as a navigator and advocate for better health outcomes for patients served by the primary care physician. The Care Manager is responsible for managing high-risk patients with multiple comorbidities or at high risk for hospital admission or readmission. This will include developing and monitoring health promotion, disease management, care coordination and utilization management. The Care Manager will develop care plans in conjunction with the care team to implement interventions that assist moving the patient toward optimal health. The Care Manager will facilitate care transitions after a hospital admission to ensure the patient has a seamless experience and well-coordinated care.
Responsibilities
Care Management:
- Work with all clinical teams as a resource on care management
- Identify targeted patient populations that would benefit from care management
- Pre-visit planning workflow to ensure care completion prior to visit whenever possible
- Use efficient, accurate point-of-care reminders for evidence-based care
- Coordinate patient care services for selected patients across the continuum of care through collaboration with the patient and family and health care providers in achieving optimal patient outcomes
- Communicate with patients after hospitalizations to schedule appointments, assist with medication education, review after-visit summary and provide the patient with a point of contact.
- Collaborate with the care team and follow up appropriately to ensure smooth transition of care for patients treated in a facility (inpatient or emergency department) by a specialty physician, or by another health care provider
- Involve patients in activities to improve their health (patient engagement)
- Educates patient about self-management tasks they can undertake to gain greater control of their health status
- Conduct health teaching and health counseling to patients and/or their families
- Identify barriers preventing patients from achieving optimal health, problem solve and plan with the care team and outside resources to overcome
Clinical quality and performance:
- Work closely with providers as well as clinical staff to assure clinical quality is an ongoing priority in all phases of patient care
- Participate in clinical quality activities and facilitate implementation of clinical best practices
- Network/collaborate with professional colleagues and outside community agencies to develop best practices
- Coordinate with physician leadership to develop strategies for the high-risk patient population to coordinate patient care from office to hospital to home
- Monitor utilization of resources and collaborate with the patient and care team to promote efficient and appropriate use
- Provide leadership in the development of office workflows, collaborating with physicians on the development of care standards with preventative services and chronic disease management
- Lead health care team by influence and role modeling integrated effective nursing practices, excellent customer service, innovation and providing outstanding support for the physician practice
- Ensure safe practices and report any concerns
- Promote excellence in health care delivery to the patient and/or patient family
- Identify and facilitate implementation of clinical best practices.
- Engage co-workers and patients in a positive, respectful manner
- Show respect and sensitivity for differences among co-workers and patients
- Facilitate seamless patient experience by coordinating care with the care team, patient and family
- Ensure complete and accurate documentation in the medical record
- Effectively use all electronic tools to deliver evidenced-based care
- Design effective workflows using population management software, the electronic medical record and registries
- Collect and monitor data related to outcomes
- Participate in performance improvement projects to leverage the electronic medical record
- All other duties as assigned
medical assistant
Responsibilities:
Physical Requirements:
- Maintain the readiness of patient care areas prior to and during office hours
- Review day’s schedule and review/prepare records; obtain patient information needed for appointments that day
- Obtain growth measurements, vital signs, chief complaint and other patient data according to protocol and as indicated by presenting symptoms
- Complete procedures safely that are ordered by the provider that fall within training (including injections, EKG and venipunctures); Prepare for and assist physician with exam and treatment procedures as needed
- Prepare specimens/requisitions for lab transport; perform in-house labs according to protocols
- Review lab results, transcribe phone messages, call in prescriptions and contact patients with provider instructions
- Collaborate with patient care team, promptly communicating any information that is important for continuity of care
- Perform front desk duties as necessary: answering phones, scheduling patient appointments, printing medical records, filing, sending/receiving faxes, registering and check-out procedures
- Attend staff meetings and participate in evaluations of performance and job satisfaction
- Communicate feedback and concerns to supervisor in a timely and professional manner; maintain an open line of communication with providers, supervisors, and peers
- Promote efficient, organized and pleasant office operations in the health center, consistent with the mission of CHC to offer care in an atmosphere of dignity and respect
- Comply with HIPAA and safety procedures
- Consistently employs sound judgment
- Excellent written and verbal communication skills
- Possesses a high level of personal accountability, ownership, and a rigorous work ethic
- Ability to work independently with little to no supervision
- Strong time management skills
- Graduate of Medial Assistant training program and certification (preferred)
- Adult and pediatric outpatient experience (preferred)
- Computer literate, EMR experience (preferred)
Physical Requirements:
- Bending, reaching overhead, standing 8 hours, lifting 10 pounds
patient representative
Medical Assistant
Reports to Practice Manager
Summary: Greet patients as they arrive, schedule appointments by computer, answer the phone, take messages, take payments, and verify insurance as needed
Responsibilities
Knowledge, Experience and Skills
Physical Limitations
Reports to Practice Manager
Summary: Greet patients as they arrive, schedule appointments by computer, answer the phone, take messages, take payments, and verify insurance as needed
Responsibilities
- Greet and direct patients, vendors, and visitors as they arrive in a friendly and professional manner
- Maintain confidentiality of all employee and patient information
- Schedule appointments for patients both in person and on the phone; Enter appointment data into scheduling system
- Register patients when they arrive for their appointment; Verify patient data is correct and up to date
- Collect and verify insurance information; Collect co-pays and other patient payments when needed
- Scan documents received from other medical offices; Scan documents into system and enter into patient electronic chart where appropriate
- Promote efficient, organized and pleasant office operations in the health center, consistent with the mission of CHC to offer care in an atmosphere of dignity and respect
- Explain practice policies and procedures to patients including HIPAA guidelines; Uphold all practices for the Health Insurance Portability and Accountability Act (HIPAA)
- Serve as a representative of the health center to the community by communicating in a friendly, caring manner both on the phone and in person
Knowledge, Experience and Skills
- Bilingual English/Spanish preferred
- Able to work independently, yet seek resources or assistance when needed
- Good organizational skills; able to coordinate multiple tasks well.
- Good communication skills, verbal and written.
Physical Limitations
- Sitting for long periods, dexterity for computer typing
practice manager
Practice Manager
Reports to Clinical Operations Director
Summary: The Practice Manager oversees the business activities, systems, clinical and non-clinical staff, and facility of the medical practice.
Duties & responsibilities
Working Conditions & Physical Effort
Reports to Clinical Operations Director
Summary: The Practice Manager oversees the business activities, systems, clinical and non-clinical staff, and facility of the medical practice.
Duties & responsibilities
- Reinforces and promotes Crossroad mission to staff, patients, outside vendors, and other Crossroad contacts
- Works to promote a workplace that encourages teamwork and respect at all times, provides quality patient care, and maintains an atmosphere of dignity and respect
- Implements organizational policies and procedures for the facility; advises executive team to help develop and update policies and procedures as needed
- In cooperation with Medical Director and providers, maintains appointment scheduling system that ensures open access for patients
- Oversees training and development of new employees; Develops training curriculum to ensure adequate training for all staff
- Directs, supervises, and evaluates the work activities of medical, clerical, technical, and other personnel; Ensures professional standards are maintained by staff, including appropriate dress, demeanor, and customer service
- Maintains and facilitates communication amongst staff onsite and between other locations; attends, coordinates, and conducts interdepartmental meetings
- Assists in the recruitment, hiring, and training of personnel
- Establishes work schedules and assignments for staff according to workload, space, and equipment availability
- Works closely with billing staff to ensure accurate coding and billing procedures are followed and follow-up with staff to resolve issues
- Ensures health center is clean, safe, and compliant with all regulations and guidelines including those established by OSHA and HRSA
- Monitors staff and facility as well as analyzes reports to determine the need for additional staff, equipment, and services
- Serves as a liaison between Crossroad and building maintenance vendors to ensure proper facility maintenance
- Oversees and ensures accurate collection and recording of patient fees; Works with finance team to maintain adequate checks and balances and comply with audit processes
- Participates in and supports the completion of all Patient-Centered Medical Home efforts and certification.
- Performs other duties as required
- Bachelor’s degree preferred
- Previous experience in primary and preventive clinical settings
- Previous practice management experience preferred
- Previous clinical experience; knowledge of medical assistant function and duties within a clinic setting
- Able to uphold and follow mission of Crossroad
- Able to work in a team environment and to promote a team approach
- Ability to communicate and interact effectively with other staff
- Knowledge and understanding of the operating characteristics and procedures of a medical practice
- Cultural competency in working with a diverse population
- Able to supervise and train employees to include organizing and prioritizing work assignments
- Skill in examining and re-engineering operations and procedures
- Able to handle a variety of responsibilities, initiate projects, delegate/supervise work
Working Conditions & Physical Effort
- Work is normally performed in office environment.
- Must be able to reach overhead, bend and lift 10 pounds.
- Must be able to sit or stand for long periods of time
