Crossroad Health Center

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  • About
    • COVID-19 Info
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    • Providers
    • Hours & Locations >
      • Over-the-Rhine
      • Rothenberg
      • Taft
      • Western Hills
      • Harrison
    • Financial Information
    • Privacy Policy
    • Contact Us
  • Patients
    • New Patients
    • Current Patients
    • Support Groups
    • Paperwork
    • Resources
    • Feedback
  • Get Involved
    • Learn >
      • Care Coordination Team
      • Volunteer Internship Program
      • Community Health Education Program >
        • Community Health Education Program Application
      • For Current Students
  • Donate
  • Careers
    • Application

March 12, 2016

Crossroad Scores High Marks in Patient Satisfaction

 
To ensure that Crossroad Health Center is meeting the many health care needs of our patients, we participate in regular patient satisfaction surveys conducted by Midwest Clinicians' Network. Our most recent survey from December 2015 shows we are succeeding in providing excellent health care while treating patients with the respect and dignity they deserve.
 
The patient satisfaction survey queried patients on 36 areas of care. Crossroad ranked above average in 31 of those areas. Crossroad scored at or above the regional average for all Midwestern federally qualified health centers in the following:  
  • Ease of accessing care: From phone calls to scheduling appointments to wait times at the health center, patients rated Crossroad highly.
  • Quality of our facility: Patients commented favorably on our clean waiting and exam rooms, our handicapped accessibility, and the ease of finding our health center sites.
  • Front desk staff: Crossroad was noted for its friendly and helpful service.
  • Medical staff: Our medical assistants, nurses and providers scored high marks in listening to patients, spending enough time, answering questions, providing good advice and treatment, and more.
  • Overall experience: A majority of patients reported that staff talked with them about their health goals, provided a copy of their health plan, and helped them make appointments with other providers or for specialty care.
  • Would you send your friends and family to us?: A full 97% said yes! 

Crossroad Health Center is proud that we are successfully delivering high-quality health care to children and adults in our community. Congratulations to the Crossroad team for its ongoing commitment to excellence!
 

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Our mission is to give honor to Jesus Christ by providing accessible, comprehensive health care in partnership with our patients and community leading to healthy, changed lives.
This health center receives HHS funding and has federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals." For more information, please see http://www.bphc.hrsa.gov.ftca/
Christian Community Health Services (dba Crossroad Health Center) is a tax-exempt 501(c)3 organization. Copyright © 2020 Crossroad Health Center. All rights reserved. This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).
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